Return & Refund Policy

We at follow very customer friendly policy to ensure your purchases are free of any stress or any issues. We are always with you, before and after your purchase. As an additional measure, we encourage everyone to read through the following terms & conditions prior to making a purchase.

We offer a 5-day return policy, commencing from the date of receipt of your item. In order to be eligible for a return, the item must be in its original condition, unworn and unused with all tags and packaging intact. Additionally, a proof of purchase, such as a receipt, must be provided.

Note : Return is possible Both for Prepaid And COD.

  1. Contact us at +91 9898318519 for any queries regarding returns, exchanges or refunds.
  2. in Case Of return Shipping Charges not refundable.
  3. we exchange All products like size issues or damage or defective products. 
  4. must need 360* degree parcel opening video required for clam damage or wrong item received. If its not exchange not possible.
  5. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
  6. Once a product is exchanged and is delivered, no further actions such as exchange or refund would be applicable on that order.
  7. in case of return or exchange you must ship parcel to our shipping address.
  8. in case of return or exchange if you want the facility of reverse pickup then you will have to pay extra charges.

To receive the item of your choice, simply return the original item and, once the return is approved, we will call you to arrange for the new item.

Refund Criteria:

  • Eligible items must be returned in their original, unworn, unwashed condition, with all tags attached.
  • Returns must be initiated within [2 days] of receiving the product.
  • Items damaged or missing parts due to reasons not attributable to our error will not qualify for a refund.

Refund Process:

  • Refunds will be issued via a coupon code or voucher, redeemable for future purchases.
  • Please allow 3 to 5 business working days for the refunded amount to reflect in your account after processing.

Customer Responsibility:

  • Kindly note that the cost of courier for returns and exchanges is the responsibility of the customer. We do not cover courier charges for returns and exchanges.

Exchange Option:

  • As we offer products at very reasonable prices, we encourage exchanges over refunds. Therefore, for all orders, refunds will be issued in the form of a coupon code or voucher, facilitating easy purchase of alternative products from our extensive collection.

Contact Us: If you have any queries or require further assistance regarding our refund policy, feel free to reach out to our dedicated customer service team. We are committed to providing prompt and helpful support to ensure your satisfaction.
Mail :- info.theladycrown@gmail.com
Mobile +91 9898318519